Essay 1.5 | Stories: Uniquely Human


Rod Stewart has been on the cover of Rolling Stone. More than once. And yet one of the most delightful lines attributed to him is that he would rather be on the cover of Railway Modeller than Rolling Stone. The line works because it reveals the seriousness of passion. Stewart spent more than two decades…
“ITSM.” “PRO!” That call-and-response echoed through a ServiceNow sales kickoff until it stopped being a gimmick and started becoming identity. Kevin Haverty, leading a five-thousand-person sales organization, did not ask people merely to remember the new emphasis on ITSM Pro. He gave them a role. Every time someone on stage said “ITSM,” the audience answered…
A former CMO once told me he had a quiet way of judging meetings. He listened for how much of the conversation was about the past and how much was about the future. The present, he said, was implicit: the decision in front of us, the issue on the table, the work to be done…
At the same time everyone is talking about artificial intelligence replacing, accelerating, summarizing, generating, automating, or reshaping knowledge work, a global business-events company is being sold for about $1.8 billion. That is worth sitting with for a moment. The Financial Times reported that Hyve, a major organizer of business events, is being sold to Hellman…
LinkedIn recently noted that job postings mentioning “storytellers” have doubled over the last year. Around the same time, its 2026 skills analysis for media and communications listed “Brand Storytelling” among the fastest-growing skills in that field. That is interesting not because storytelling is suddenly new, but because organizations are now naming it more directly. …
We have all been in the meeting that ends in applause and changes nothing. We have all seen the conference that dazzles for a day and disappears by Monday. The lights were right. The room was full. The slides were polished. And still, somehow, nothing moved. That is because real change does not happen through…