“ITSM.” “PRO!” That call-and-response echoed through a ServiceNow sales kickoff until it stopped being a gimmick and started becoming identity. Kevin Haverty, leading a five-thousand-person sales organization, did not ask people merely to remember the new emphasis on ITSM Pro. He gave them a role. Every time someone on stage said “ITSM,” the audience answered…
Meet the Contributors who helped make Acts of Humanity: The Power of Purposeful Events an important and valuable book.
A friend turns a year older tomorrow. No party, exactly. He’s going to sit at a pub for a stretch of the afternoon and let friends wander in if they feel like it. Come for one drink, come for three, don’t come — all fine. This has the feeling of a tide pool to me:…
Meet the Contributors who helped make Acts of Humanity: The Power of Purposeful Events an important and valuable book.
Years ago, I did not attend Macworld, but I still remember one of the most important things I saw there. A small group of people walked the expo floor with cameras and posted short videos for those of us who were not in the room. They were not the keynote. They were not the official…
