Rod Stewart has been on the cover of Rolling Stone. More than once. And yet one of the most delightful lines attributed to him is that he would rather be on the cover of Railway Modeller than Rolling Stone. The line works because it reveals the seriousness of passion. Stewart spent more than two decades…
“ITSM.” “PRO!” That call-and-response echoed through a ServiceNow sales kickoff until it stopped being a gimmick and started becoming identity. Kevin Haverty, leading a five-thousand-person sales organization, did not ask people merely to remember the new emphasis on ITSM Pro. He gave them a role. Every time someone on stage said “ITSM,” the audience answered…
Years ago, I did not attend Macworld, but I still remember one of the most important things I saw there. A small group of people walked the expo floor with cameras and posted short videos for those of us who were not in the room. They were not the keynote. They were not the official…
My mother belonged to a small circle of culturally curious friends who called themselves the “Gypsies.” Once a month they would go somewhere new together: a museum, a gallery, a theater, an artist’s studio, a special restaurant. On paper, it was simple. Pick a place, pick a date, and show up. But that is not…
Take an ordinary object: a plastic banana, a chipped horseshoe, a small trinket you might pass at a thrift store without a second glance. On its own, it is almost worthless. Add a story, and something changes. The object has a past. It has a human connection. It becomes a little vessel of meaning. That…
