Essay 1.2 | Kairos


Take an ordinary object: a plastic banana, a chipped horseshoe, a small trinket you might pass at a thrift store without a second glance. On its own, it is almost worthless. Add a story, and something changes. The object has a past. It has a human connection. It becomes a little vessel of meaning. That…
“ITSM.” “PRO!” That call-and-response echoed through a ServiceNow sales kickoff until it stopped being a gimmick and started becoming identity. Kevin Haverty, leading a five-thousand-person sales organization, did not ask people merely to remember the new emphasis on ITSM Pro. He gave them a role. Every time someone on stage said “ITSM,” the audience answered…
Meet the Contributors who helped make Acts of Humanity: The Power of Purposeful Events a valuable and reflective book.
A senior leader once put the problem in beautifully human terms. If a sales kickoff lands on your daughter’s birthday or near Mother’s Day, he said, it “better be freaking good.” That line stayed with me because it cuts through the romance of gathering. Yes, events matter. Yes, shared time can do things email, dashboards,…
There is never enough money, space, or time. There is, however, a nearly unlimited supply of ideas and demands. Everyone has something they want added: another session, another reception, another sponsor benefit, another feature, another city, another speaker, another dinner, another moment that feels indispensable to them.That is why scarcity is one of the central…
At a pharmaceutical training we built a gamified testing system intended to measure individual learning. Gamification was all the rage at the time. The idea was clever. The sales representatives could answer questions, test knowledge, and generate data about what they knew. Then they did something wonderfully human. They figured out how to beat they…