Essay 4.8 | Scarcity


My mother belonged to a small circle of culturally curious friends who called themselves the “Gypsies.” Once a month they would go somewhere new together: a museum, a gallery, a theater, an artist’s studio, a special restaurant. On paper, it was simple. Pick a place, pick a date, and show up. But that is not…
“ITSM.” “PRO!” That call-and-response echoed through a ServiceNow sales kickoff until it stopped being a gimmick and started becoming identity. Kevin Haverty, leading a five-thousand-person sales organization, did not ask people merely to remember the new emphasis on ITSM Pro. He gave them a role. Every time someone on stage said “ITSM,” the audience answered…
At Dell World, Brocade became known for throwing the party everyone really wanted to attend. Eventually, the party became so popular that it had to become a “whisper party,” because the official host understandably did not love watching people slip away from the sanctioned program to go somewhere more exciting. That is a barnacle event….
Every event has a cast, whether or not anyone calls it that. A board meeting has a cast. A fundraiser has a cast. A worship service has a cast. A customer conference has a cast. Someone is hosting. Someone is guiding. Someone is explaining. Someone is carrying the emotional weight. Someone is trusted. Someone is…
The first time I watched thousands of enterprise salespeople stand up and sing “Sweet Caroline,” I remember thinking: this makes little sense. These were serious people responsible for serious revenue. They were not at a neighborhood bar or a ballgame. They were at a corporate event. And yet the pianist hit the opening chords, arms…
A badge in a drawer. A wristband kept for years. A program someone cannot quite throw away. A smell, a phrase, a song—and suddenly the whole gathering comes back. Every event ends. The lights come up. People drift toward rideshares, airports, hotel elevators, inboxes, school pickups, and the ordinary gravity of life. The venue resets….