Essay 1.3 | Traditions & Rituals


In the musical Brigadoon, a village appears in the Scottish mist for one day every hundred years. For that single day, it is complete: people, streets, rituals, love, danger, memory, and song. Then it disappears again. That has always felt like one of the best metaphors for events. Before a great gathering, there is silence….
At a pharmaceutical training we built a gamified testing system intended to measure individual learning. Gamification was all the rage at the time. The idea was clever. The sales representatives could answer questions, test knowledge, and generate data about what they knew. Then they did something wonderfully human. They figured out how to beat they…
Years ago, I did not attend Macworld, but I still remember one of the most important things I saw there. A small group of people walked the expo floor with cameras and posted short videos for those of us who were not in the room. They were not the keynote. They were not the official…
For one pharmaceutical launch, we did not begin with the product. We began with a husband, a wife, two doctors, and the shrinking of a life under chronic illness. We began with what the disease did to ordinary days: the fatigue, the fear, the appointments, the narrowing of possibility. Only then did the product enter…
One post-COVID virtual event reached more people at far less cost than its in-person predecessor. On paper, that looked efficient. More reach, lower spend, easier access. The spreadsheet seemed happy. Then the people it was built for said it “sucked, sucked!” That phrase matters because it cuts through the temptation to measure only what is…
There is never enough money, space, or time. There is, however, a nearly unlimited supply of ideas and demands. Everyone has something they want added: another session, another reception, another sponsor benefit, another feature, another city, another speaker, another dinner, another moment that feels indispensable to them.That is why scarcity is one of the central…