Essay 3.2 | Brigadoon


A badge in a drawer. A wristband kept for years. A program someone cannot quite throw away. A smell, a phrase, a song—and suddenly the whole gathering comes back. Every event ends. The lights come up. People drift toward rideshares, airports, hotel elevators, inboxes, school pickups, and the ordinary gravity of life. The venue resets….
A senior leader once put the problem in beautifully human terms. If a sales kickoff lands on your daughter’s birthday or near Mother’s Day, he said, it “better be freaking good.” That line stayed with me because it cuts through the romance of gathering. Yes, events matter. Yes, shared time can do things email, dashboards,…
For one pharmaceutical launch, we did not begin with the product. We began with a husband, a wife, two doctors, and the shrinking of a life under chronic illness. We began with what the disease did to ordinary days: the fatigue, the fear, the appointments, the narrowing of possibility. Only then did the product enter…
At a pharmaceutical training we built a gamified testing system intended to measure individual learning. Gamification was all the rage at the time. The idea was clever. The sales representatives could answer questions, test knowledge, and generate data about what they knew. Then they did something wonderfully human. They figured out how to beat they…
One post-COVID virtual event reached more people at far less cost than its in-person predecessor. On paper, that looked efficient. More reach, lower spend, easier access. The spreadsheet seemed happy. Then the people it was built for said it “sucked, sucked!” That phrase matters because it cuts through the temptation to measure only what is…
We have all been in the meeting that ends in applause and changes nothing. We have all seen the conference that dazzles for a day and disappears by Monday. The lights were right. The room was full. The slides were polished. And still, somehow, nothing moved. That is because real change does not happen through…